It is possible that you have N characters inside your data. In such a case, no valid kmer can be built, so the read having one or several N won't be used.
Perhaps the program is storing reverse-complements in a canonical fashion, so they are only represented once. That's fairly typical.
You can count kmers with BBTools and, using the 'rcomp' flag, enable or disable storing of kmers and their reverse-complements independently, to get the count each way:
No 'N' character in the reads.The lost k-mers can be found in my file but not contained in the graph.