see subject....
You might want to send that question to their helpdesk.
This is a bioinformatics Q&A and people here do not necessarily work @NCBI, so I'm not sure why you ask your question here.
It's quite possible that NCBI staff read this forum, or that someone else has experienced the same problem. However, I agree: NCBI help desk is the best place to ask.
Xenopus is there now. I agree with the posts above: one should ask NCBI HelpDesk such questions. They are very good at taking care of user requests.
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You might want to send that question to their helpdesk.
This is a bioinformatics Q&A and people here do not necessarily work @NCBI, so I'm not sure why you ask your question here.
It's quite possible that NCBI staff read this forum, or that someone else has experienced the same problem. However, I agree: NCBI help desk is the best place to ask.