Yes, there is something obvious that you're missing.
The chromosome names in the reference don't match the names in the BAM files. It's a bit weird (and unfriendly by Illumina); the chr19 and chr21 files use one format:
Chr19:
samtools view -H *chr19.sorted.bam
@HDVN:1.0SO:coordinate
@PGID:CASAVAVN:CASAVA-1.8.0a2CL:/illumina/development/casava/CASAVA-1.8.0a2/bin/run.pl --projectDir /illumina/scratch/parsimony/builds/101117_P15_0775_AFC90070_build_1.8alpha2/95G --refSequences /lustre/isilon/Mondas_software/Genomes_STS/HumanNCBI37Fasta --sgeAuto --numberOfProcesses=100 --variantsPrintUsedAlleleCounts --bamChangeChromLabels UCSC --bamSkipRef --sortKeepAllReads --variantsWriteRealigned --targets all bam --runId=Run1 --exportDir=/illumina/scratch/parsimony/alignments/101117_P15_0775_AFC90070/main1.8alpha2/GERALD_2011-01-05_ibancarz/95G/ --lanes=2,3,4 --postRunCmd=/illumina/development/validation/bin/postRunScripts1.8/LaunchPostBuildFramework.sh -s NA18507_NCBI37 -e ibancarz@illumina.com -c /illumina/development/validation/config/config_hg19_longHyraxHead.xml
@SQSN:c1.faLN:249250621
@SQSN:c2.faLN:243199373
@SQSN:c3.faLN:198022430
Chr21:
samtools view -H *chr21.sorted.bam
[bam_header_read] EOF marker is absent.
@HDVN:1.0SO:coordinate
@PGID:CASAVAVN:CASAVA-1.8.0a2CL:/illumina/development/casava/CASAVA-1.8.0a2/bin/run.pl --projectDir /illumina/scratch/parsimony/builds/101117_P15_0775_AFC90070_build_1.8alpha2/95G --refSequences /lustre/isilon/Mondas_software/Genomes_STS/HumanNCBI37Fasta --sgeAuto --numberOfProcesses=100 --variantsPrintUsedAlleleCounts --bamChangeChromLabels UCSC --bamSkipRef --sortKeepAllReads --variantsWriteRealigned --targets all bam --runId=Run1 --exportDir=/illumina/scratch/parsimony/alignments/101117_P15_0775_AFC90070/main1.8alpha2/GERALD_2011-01-05_ibancarz/95G/ --lanes=2,3,4 --postRunCmd=/illumina/development/validation/bin/postRunScripts1.8/LaunchPostBuildFramework.sh -s NA18507_NCBI37 -e ibancarz@illumina.com -c /illumina/development/validation/config/config_hg19_longHyraxHead.xml
@SQSN:c1.faLN:249250621
@SQSN:c2.faLN:243199373
@SQSN:c3.faLN:198022430
Chr4:
samtools view -H *chr4.sorted.bam
[bam_header_read] EOF marker is absent.
@HDVN:1.0SO:coordinate
@PGID:CASAVAVN:CASAVA-1.8.0a2CL:/illumina/development/casava/CASAVA-1.8.0a2/bin/run.pl --projectDir /illumina/scratch/parsimony/builds/101117_P15_0775_AFC90070_build_1.8alpha2/95G --refSequences /lustre/isilon/Mondas_software/Genomes_STS/HumanNCBI37Fasta --sgeAuto --numberOfProcesses=100 --variantsPrintUsedAlleleCounts --bamChangeChromLabels UCSC --bamSkipRef --sortKeepAllReads --variantsWriteRealigned --targets all bam --runId=Run1 --exportDir=/illumina/scratch/parsimony/alignments/101117_P15_0775_AFC90070/main1.8alpha2/GERALD_2011-01-05_ibancarz/95G/ --lanes=2,3,4 --postRunCmd=/illumina/development/validation/bin/postRunScripts1.8/LaunchPostBuildFramework.sh -s NA18507_NCBI37 -e ibancarz@illumina.com -c /illumina/development/validation/config/config_hg19_longHyraxHead.xml
@SQSN:chr1LN:249250621
@SQSN:chr2LN:243199373
@SQSN:chr3LN:198022430
The 1000 Genomes format uses "1", "2", "3", etc. I'm not sure about NCBI, but in any case it won't match their chr19 and 21 formats.
You need to change the chromosome names in your reference files to match their naming scheme.
As a rule, you should put followup questions to answers as comments to the answer (like I'm doing right now).
ok, will keep that in mind.