What's going on with Ensembl?

Question

[yura.grabovska]

I've recently started experiencing significant issues with both the ensembl website and also using tools like biomaRt. Getting a lot of time-out requests and mirrors not working. I'm struggling to find specific information on the site or elsewhere explaining what's happening. Is this the case for other people?

[GenoMax]

Tagging: Louisse_Ensembl

This happens periodically. I don't think they have a public notification system to announce downtimes/problems with the Ensembl ecosystem. You could try emailing the help desk but as I understand they generally have a backlog so by the time you get an answer the issue may already be resolved.

[Louisse_Ensembl]

Thank you GenoMax for tagging me and apologies for the late response - I will make sure to check BioStars more regularly!

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Cheers, Louisse (Ensembl Helpdesk)

Answer 1

[Louisse_Ensembl]

Hi,

Please know that we are aware of these issues and are working on resolving them as soon as possible. If you are using biomaRt, I suggest you access the Ensembl 112 archive for now (host = "https://may2024.archive.ensembl.org") as the fix may take longer than expected.

I understand your frustration and if you have any specific feedback please do let us know by emailing the Ensembl Helpdesk at helpdesk [at] ensembl [dot] org.

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All the best, Louisse (Ensembl Helpdesk)